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Manage customer feedback

Improve your feedback rating We strongly suggest that you work with buyers to resolve negative feedback. As a general rule, Amazon does not remove buyer feedback even if it is unwarranted or the issue has been resolved.

Amazon only removes feedback in the following cases:

The feedback includes obscene language .The feedback includes seller-specific personally identifiable information. The entire feedback comment is a product review.

Amazon will strike-through feedback in the following cases:

The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon. The entire feedback comment is solely related to delayed or not received packages, for orders shipped on time by the seller using Buy Shipping.

To manage or request removal of feedback, go to Feedback Manager.

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